ISO 20410:2017 download.Tourism and related services — Bareboat charter — Minimum service and equipment requirements.
Introduction
Over the last decade. bareboat charters have become popular and consequently, the charter business is expanding.
Bareboat charter Is a typical cross-border business activity, with the Internet making it easy for companies to offer their services to a large public. The easy access to information (via internet) and the growing charter market has created a wide choice for charter services all over the world. This can clearly be seen at any number of large international boat shows where there is a large number of competing charter companies.
However, the quality of the service provision of companies that provide bareboat charter can vary substantially and is difficult to compare and assess. This creates an uneven playing field and dissatisfaction between charter providers and charterers alike. An international standard can create a qualitative bareboat charter market and Increase satisfaction levels for charter providers and charterers.
A service standard for the provision of essential safety equipment necessary for bareboat charter operation, the assessment imethods for defining the quality of this equipment, agreements and arrangements, safety operations and Instructions, liability and insurance, etc. is highly desirable In this particular tourism field.
Passengers on bareboat charters are not always conscious of marine safety needs. Safety Instructions and properly working equipment are essential to ensure the safety of those on board a chartered bareboal
ISO 20410 addresses how to assess the quality and safety level of a bareboat offered for charter. Correct assessment is of key Importance at the moment of the handing over of a boat (before and alter the charter period).
3.4
charter provider
ndivduai or organization responsible for offering a bareboat (11) for charter (12)
Note Ito entry. This can be the owner/operator/manager of the bareboat itself or, if applicable, a third party who acts as an intermediary (agent) between the charterer (13) and the bareboat owner/operator/manager. The charter provider Is respansible br ensuring the hareboat charter Is compliant with this document.
charter agreement
contract between charterer (1.3) and the cho ncr provider (i&)
3.6
habitable space
living accommodation
space surrounded by permanent structure in which there is provision for sleeping, cooking, eating. washing and toilet facilities
Note I to entry: The term habitable space Is commonly used within Industry. The term living accommodatlon is commonly used by 11w user.
skipper
person having overall command and responsibility of the boreboat (11) for the duration of the charter (12)
Note Ito entry: The skipper and the charterer (3.3) can he different people.
3.8
security deposit
refundable sum of money paid by the charterer (13) and held by the charter provIder (14)
4 General
4.1 The charter provider shall have overall responsibility for the delivery of the bareboat charter The charter provider shall inform the charterer if a third party is involved and shall unambiguously state the responsibilities of the third party.
4.2 Any advertisement for the bareboat charter shall accurately reflect the service offered by the charter provider.
4.3 The charter provider shall provide detailed information regarding the bareboat. terms and conditions and service offered (e.g. In writing or via a website), The information shall be available before an agreement has been signed.
5 Service provision
5.1 In advance of the bareboat charter
5.1.1 Arranging the bareboat charter
There shall be a charter agreement that sets out what is expected of charterer and the charter provider. The charter agreement may consist of one or more documents. Signed copies of the charter agreement shall be provided for both parties.
The charter provider shall unambiguously state when and how
— the charter Is agreed, any limitations and which laws govern the conLract
3.4
charter provider
ndivduai or organization responsible for offering a bareboat (11) for charter (12)
Note Ito entry. This can be the owner/operator/manager of the bareboat itself or, if applicable, a third party who acts as an intermediary (agent) between the charterer (13) and the bareboat owner/operator/manager. The charter provider Is respansible br ensuring the hareboat charter Is compliant with ISO 20410.
charter agreement
contract between charterer (1.3) and the cho ncr provider (i&)
3.6
habitable space
living accommodation
space surrounded by permanent structure in which there is provision for sleeping, cooking, eating. washing and toilet facilities
Note I to entry: The term habitable space Is commonly used within Industry. The term living accommodatlon is commonly used by 11w user.
skipper
person having overall command and responsibility of the boreboat (11) for the duration of the charter (12)
Note Ito entry: The skipper and the charterer (3.3) can he different people.
3.8
security deposit
refundable sum of money paid by the charterer (13) and held by the charter provIder (14)
4 General
4.1 The charter provider shall have overall responsibility for the delivery of the bareboat charter The charter provider shall inform the charterer if a third party is involved and shall unambiguously state the responsibilities of the third party.
4.2 Any advertisement for the bareboat charter shall accurately reflect the service offered by the charter provider.
4.3 The charter provider shall provide detailed information regarding the bareboat. terms and conditions and service offered (e.g. In writing or via a website), The information shall be available before an agreement has been signed.
5 Service provision
5.1 In advance of the bareboat charter
5.1.1 Arranging the bareboat charter
There shall be a charter agreement that sets out what is expected of charterer and the charter provider. The charter agreement may consist of one or more documents. Signed copies of the charter agreement shall be provided for both parties.
The charter provider shall unambiguously state when and how
— the charter Is agreed, any limitations and which laws govern the conLract
lithe charterer is not the skipper of the bareboat. the charter providershall confirm that the nominated skipper has evidence of the required level of competence.
NOTE Evidence can cover the need to operate equipment such as maritime radio sets In addition to skippering the bareboat.
5.1.7 Consumables
The charter provider shall make it clear what is included in and what is excluded from the charter fee,
e.g. liquid petroleum gas (LPG), fuel, food and potable water.
5.1.8 ServIces and options
The charter provider shall confirm In writing what optional service(s) have been requested by the charterer and their respective fees. e.g. deaning arrangements.
5.1.9 SecurIty deposit
The charter provider shall provide written terms and conditions for the security deposit, if any. so that charges, deductions, penalties and the reasons for them are clearly explained.
5.1.10 OperatIng restrictions
The charter provider shall inform the charterer and, if different, the skipper of any restrictions that are In force for the duration of the charter, e.g. geographical limits, night time use and sail restrictions.
The charter provider shall inform the charterer of requirements, if any, to report the location of the bareboat during the charter period.
5.1.11 Assistance during the charter
The charter provider shall have a procedure for handling emergency situations and shall inform the charterer how assistance will be provided during the charter in the event of a breakdown or an emergency.
The charter provider shall inform the charterer under what circumstances a replacement bareboat and/or compensation will/will not be offered.
5.1.12 Insurance
The charter provider shall ensure that the bareboat is comprehensively insured for use by the charterer and for third party damage. Details of the sum Insured, any excess payable by the charterer that is not covered by the security deposit and any limitations should be made avaiLable to the charterer.
A copy of the insurance certificate shall be provided to the charterer If requested.
The charter provider shall clearly inform the charterer before signing the charter agreement if any other insurance Is required or recommended for the charter, e.g. excess waiver, medical or travel insurance.
5.1.13 Crew lIst
The charter provider shall require and hold a crew list for the duration of the charter. As a minimum, the following crew details shall be recorded:
— name;
— address;
— contact details.